RETURNS POLICY

Effective Date: 23/10/2023

At Dwell Elegance, we understand that sometimes a product may not meet your expectations. We strive to ensure a smooth return process, but please be aware that our products are drop-shipped or fulfilled by various suppliers through Modalyst on Wix, each of which may have specific return policies. Therefore, the return process may vary depending on the product and supplier. Here is a general outline of how our return process typically works:

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1. Initiating a Return

If you wish to initiate a return, please follow these steps:

• Contact our customer support team at dwelleleganceofficial@gmail.com to inform us of your intent to return a product. Please provide your order number and a detailed reason for the return.
   

2. Authorization and Return Instructions

• Our customer support team will provide you with return instructions and authorization. The instructions may vary depending on the supplier and the nature of the product.
   

3. Return Shipping

• Follow the specific return instructions provided. In most cases, you will be responsible for return shipping costs.
   

4. Product Condition

• Please ensure that the product is returned in its original condition, unused, and in the original packaging. Failure to return the product in its original condition may affect your eligibility for a refund or exchange.
   

5. Refunds or Exchanges

• Once the supplier receives and inspects the returned product, they will determine whether it meets the criteria for a refund or exchange. Please note that the time it takes to process returns may vary based on the supplier.
   

6. Refund Processing

• If your return is approved, the supplier will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.
   

7. Exceptions

• Some products may not be eligible for returns. Please check the product listing and the specific supplier's policies for details on product-specific return eligibility.
   

8. Contact Us

For any questions or concerns about the return process, or to obtain information about the specific return policy for a particular product or supplier, please contact our customer support team at [Contact Information].

Please remember that individual suppliers may have their own unique return policies and procedures. We recommend reviewing the return policy provided by the specific supplier for each product. We strive to make your shopping experience with Dwell Elegance as smooth as possible and appreciate your understanding and cooperation in the return process.

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